This page tells you ('the Customer' and/or 'you' ) the legal terms and conditions ('Terms') on which Fortunate One Fashion Pty Ltd (ABN 99 605 482 559) ('we', 'us' and/or 'Fortunate One') sells any goods on au.fortunateone.com ('Website'). Please read these Terms carefully and make sure that you understand them before ordering any items from the Website. By placing an order you confirm your acceptance of these Terms.

Fortunate One is governed by the laws of New South Wales, Australia. Each of the below clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect. We reserve the right to amend these Terms from time to time. Every time you wish to place an order on the Website, please check these Terms to ensure you accept the agreement which will apply at that time.

These terms were last updated Sept 2024.

Privacy

Fortunate One takes customer security and privacy very seriously. The full Privacy Policy can be found here.

Intellectual Property

Fortunate One owns all content displayed on the Website except where specified. This includes the Website, database, content, images, logo, titles, names, illustrations, designs, marketing, graphics, text and images.

The Customer is permitted to download, view, copy and print content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way. If you wish to copy, reproduce, alter, distribute, publish or use content on the Website in any manner other than as permitted under these Terms, you must have written consent from us. We may withhold such consent at our absolute discretion.

Fortunate One makes no representation or warranty to the Customer of any kind that the goods and services will not infringe on any intellectual property rights of a third party.

Purchases And Payment

By placing an order for any goods on the Website the Customer is offering to make the purchase on and subject to these Terms. Each order the Customer places will be a separate and binding agreement between you and Fortunate One with respect to the supply of the goods in accordance with these Terms.

You must provide Fortunate One with complete and accurate details when making a purchase. Fortunate One is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the Customer. Once the parcel leaves the warehouse, Fortunate One is not liable for any errors made by a third-party carrier company.

All prices quoted are in Australian Dollars (AUD) and include GST. Fortunate One is not responsible for applicable currency conversion rates and charges issued by your bank.

We reserve the right to alter the prices of goods on the Website without notice to the Customer.

You may opt to have your payment processed through PayPal. Upon checkout, you will be redirected to the PayPal website where a payment method can be selected. It is not necessary for you to have a PayPal account to shop with Fortunate One.

Once Fortunate One receives payment, you will be emailed an invoice confirming the order. Some orders may be subject to fraud checks by the Fortunate One Customer Care team. The Customer may be asked to provide additional identification or information to verify the transaction.

Order Processing

Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are intended as an estimate only and are subject delays.

The Customer will be provided with tracking details once the order is shipped out.

See our Shipping Policies for further details.

Refunds & Exchanges

For full details of the Fortunate One policy on refunds and exchanges, please access the Returns Policy here.

Fraud

Fortunate One takes every measure against credit card fraud. If an order is flagged as potentially fraudulent, Fortunate One will contact the Customer to confirm certain details. If the Customer refuses to respond with the required information, Fortunate One reserves the right to cancel the order. Fortunate One is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.

Cancellation

Fortunate One takes every measure against credit card fraud. If an order is flagged as potentially fraudulent, Fortunate One will contact the Customer to confirm certain details. If the Customer refuses to respond with the required information, Fortunate One reserves the right to cancel the order. Fortunate One is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.

Fortunate One is not liable for any loss, expense or inconvenience resulting from a cancelled order.

All orders are subject to item availability.

Cookies

Fortunate One uses cookies to distinguish you from other users on the Website. This helps us provide a good experience when you browse the Website and to improve our services.

A cookie is a small file of letters and numbers that is stored on your browser if you agree. Cookies contain information that is transferred to your computer's hard drive.

Our cookies fall into the following categories:

• Necessary cookies. These are cookies that are required for the smooth operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website and use the shopping cart.
• Analytical cookies. They allow us to count the number of visitors and to see how visitors move around the Website. This helps us to improve the way the Website works, for example, by ensuring that users are easily finding what they are looking for.
• Functionality cookies. These recognise you when you return to Fortunate One. This lets us personalise our content for you and recall your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies track your visit to the Website, the pages you have visited and the links you have followed. We use this information to make the Website and advertising more relevant to your preferences. We may also share this information with third parties.

You can block cookies by adjusting the setting on your browser that allows you to refuse all or some cookies. Please note, if you block all cookies (including essential cookies) your experience on the Website may be affected.

Sales and Discounts

All discounted products are available while stocks last and are subject to change without notice. The most up to date prices will be listed on the website. Sitewide sales exclude sale items, gift cards and accessories. Sales are not valid in conjunction with other coupon codes.

For spend and save type deals, discounts are applied at checkout. The advertised discounts will only be applied to eligible items in your cart, but you may reach spend thresholds with items not eligible to the promotion.

Any abuse of offers, as determined by us at our sole discretion, may result in the rescission of promo codes or gift cards, cancellation of orders, as well as the inability to participate in current or future promotions. Promotions are subject to modification or termination at any time without notice at our sole discretion.

For any warehouse sales, all products are marked Final Sale and cannot be returned or exchanged. Products are available while stocks last and prices will be as marked during the sale duration. After the sale ends, prices may revert to their original values.

Coupon Codes

All discount codes unrelated to sales, such as prizes, will follow the terms outlined in Sales and Discounts unless stated otherwise and may only be used for one transaction. If the prize is a gift card, it may be used across multiple transactions and exclusions do not apply.

Text Marketing

By consenting to Fortunate One’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at hello@fortunateone.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Gift With Purchase Promotion

• Gift is only available with an online purchase.

• Gift not redeemable for cash.

• You will receive one gift per order, per customer if you qualify with the minimum spend of the promotion.

• Any abuse of offers, as determined by us at our sole discretion, may result in the rescission of promo codes or gifts with purchase, cancellation of orders, as well as the inability to participate in current or future promotions.

• This promotion is subject to modification or termination at any time without notice at our sole discretion.

• No unauthorised reproduction of this gift is allowed and the designs are covered by Copyright Laws.

Social Media Competition

From time to time, Fortunate One [Fortunate One Pty Ltd 99605482559] of 8 Hiles St Alexandria, NSW, 2015, the “Promoter” may run a promotional giveaway to build a following on social media.

• Information on how to enter and prizes form part of these Conditions of Entry. By entering into this promotion, you are deemed to have accepted these terms and conditions.
• Entry is open for participants who are registered as 'following' the official Fortunate One (@fortunateonestore) social media page/channel during the time of the promotion or earlier.
• Employees and the immediate families of the Promoter and its agencies associated with this promotion are ineligible. Entrants must be over the age of 18 years to participate.
• The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or who submits an entry that is not in accordance with these Conditions of Entry.
• Prizes, vouchers and gift cards are valid for one use only;
• only valid until the expiry date specified;
• not transferable or redeemable for cash;
• not transferable to another person;
• subject to terms and conditions imposed by the provider;
• only valid for 6 months after the draw date.
• Once awarded, the Promoter is not liable for any vouchers and gift cards lost, stolen, damaged or tampered with in any way.  The Promoter is not liable for any additional costs including but not limited to duties and taxes as part of receiving prize. Any additional costs are the winner's responsibility.
• The Promoter reserves the right to withdraw vouchers and gift cards after they have been awarded if the Promoter believes – in its absolute discretion – that a winner has misused the voucher of gift card, or has breached any of the terms and conditions associated with the voucher of gift card, or any of the terms and conditions of this promotion.
• It is a condition of entry that the entrant must have their social media profile on public.
• The promotion launch and completion times are listed on the competition page (the Promotion Period).
• The draw will be conducted at 8 Hiles St Alexandria, NSW, 2015.
• Winner will be notified by a mention in the Fortunate One Instagram stories within 24-48 hours. 
• The Promoter’s decision is final and no correspondence will be entered into.
• There will be one (1) major prize winner. The major prize winner will win the prize specified in the competition post.
• The promoter accepts no responsibility accepted for late, lost or misdirected entries.
• In the event that a prize, or an element of a prize, is/are not available, the Promoter reserves the right to substitute prize(s) in its discretion to the same and equal recommended retail value and/or specification subject to any written directions from the various lottery Departments.
• The winner must contact Fortunate One via Instagram within 48 hours of being notified in order to claim their prize. If the prize/s are unclaimed, the Promoter reserves the right to redraw the competition after it has closed to select a new winner or winners to receive any unclaimed prizes.
• If for any reason this competition is not capable of running as planned (including but not limited to) infection by computer virus, bugs, tampering, unauthorised intervention, fraud, pandemic, technical failures or any other causes beyond the control of the Promoter which corrupts or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and, subject to any written directions given by the various Lottery Departments, to cancel, terminate, modify or suspend the competition.
• The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, (including but not limited to) any injury or damage to participant's or any other person's computer related to or resulting from participation in or downloading any materials in this competition.
• Any costs associated with accessing the Fortunate One page on Instagram is the entrant's responsibility and is dependent on the Internet service provider used.
• The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.
• In the event of a disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion.
• The Promoter shall not be liable for any prizes/merchandise that has been lost, stolen, forged, damaged or tampered with in any way.
• The Promoter collects entrants' personal information in order to conduct the promotion. If the information requested is not provided, the entrant may not participate in the promotion. By entering the promotion, unless otherwise advised, allows the Promoter to use this information, in any media for the purpose for public announcements IF they are a winner, without any further reference, payment or other compensation to the entrant, including sending the entrant electronic messages. Entrants' personal information may be disclosed to State and Territory lottery departments and winners' names published as required under the relevant lottery legislation. A request to access, update or correct any information should be directed to the Promoter at their address set out below. All personal information collected will be in accordance with the Fortunate One Privacy Policy which can be found on the Fortunate One website: https://www.fortunateone.com/privacy-policy
• Entrants consent to the Promoter using the entrant's name, likeness, image and/or voice in the event they are a winner (incl. photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter. The Promoter reserves the right to request winners to provide proof of age, identity and residency at the nominated prize delivery address. Identification considered suitable for verification is at the discretion of the Promoter.
• Entry and continued participation in the promotion is dependent on entrants complying with the Instagram Terms of Use – https://help.instagram.com/179379842258600. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. Entrants understand that they are providing their information to the Promoter and not to Instagram. Any questions, comments or complaints regarding the promotion must be directed to Fortunate One and not to Instagram. The information you provide will only be used in the ways outlined in these Terms and Conditions.

Email & SMS Signup Competition

From time to time, Fortunate One [Fortunate One Pty Ltd 99605482559] of 8 Hiles St Alexandria, NSW, 2015, the “Promoter” may run a promotional giveaway to build a email & sms mailing list.

• Information on how to enter and prizes form part of these Conditions of Entry. By entering into this promotion, you are deemed to have accepted these terms and conditions.
• Entry is open for all participants who are opted-in to sms or email marketing during the time of the promotion or earlier.
• Employees and the immediate families of the Promoter and its agencies associated with this promotion are ineligible. Entrants must be over the age of 18 years to participate.
• The Promoter reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or who submits an entry that is not in accordance with these Conditions of Entry.
• Prizes, vouchers and gift cards are:
• Valid for one use only;
• only valid until the expiry date specified;
• not transferable or redeemable for cash;
• not transferable to another person;
• subject to terms and conditions imposed by the provider;
• only valid for 6 months after the draw date.

• Once awarded, the Promoter is not liable for any vouchers and gift cards lost, stolen, damaged or tampered with in any way.  The Promoter is not liable for any additional costs including but not limited to duties and taxes as part of receiving prize. Any additional costs are the winner's responsibility.
• The Promoter reserves the right to withdraw vouchers and gift cards after they have been awarded if the Promoter believes – in its absolute discretion – that a winner has misused the voucher of gift card, or has breached any of the terms and conditions associated with the voucher of gift card, or any of the terms and conditions of this promotion.
• The promotion launch and completion times are listed on the competition page (the Promotion Period).

• The draw will be conducted at 8 Hiles St Alexandria, NSW, 2015.
• Winner will be notified by email or sms in addition to a mention in the Fortunate One Instagram stories & Tiktok within 24-48 hours. 

• The Promoter’s decision is final and no correspondence will be entered into.
• There will be one (1) major prize winner. The major prize winner will win the prize specified in the competition post.
• The promoter accepts no responsibility accepted for late, lost or misdirected entries.
• In the event that a prize, or an element of a prize, is/are not available, the Promoter reserves the right to substitute prize(s) in its discretion to the same and equal recommended retail value and/or specification subject to any written directions from the various lottery Departments.
• The winner must contact Fortunate One via email within 48 hours of being notified in order to claim their prize. If the prize/s are unclaimed, the Promoter reserves the right to redraw the competition after it has closed to select a new winner or winners to receive any unclaimed prizes.
• If for any reason this competition is not capable of running as planned (including but not limited to) infection by computer virus, bugs, tampering, unauthorised intervention, fraud, pandemic, technical failures or any other causes beyond the control of the Promoter which corrupts or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and, subject to any written directions given by the various Lottery Departments, to cancel, terminate, modify or suspend the competition.

• The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, (including but not limited to) any injury or damage to participant's or any other person's computer related to or resulting from participation in or downloading any materials in this competition.
• Any costs associated with accessing the Fortunate One website is the entrant's responsibility and is dependent on the Internet service provider used.
• The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.
• In the event of a disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion.
• The Promoter shall not be liable for any prizes/merchandise that has been lost, stolen, forged, damaged or tampered with in any way.
• The Promoter collects entrants' personal information in order to conduct the promotion. If the information requested is not provided, the entrant may not participate in the promotion. By entering the promotion, unless otherwise advised, allows the Promoter to use this information, in any media for the purpose for public announcements IF they are a winner, without any further reference, payment or other compensation to the entrant, including sending the entrant electronic messages. Entrants' personal information may be disclosed to State and Territory lottery departments and winners' names published as required under the relevant lottery legislation. A request to access, update or correct any information should be directed to the Promoter at their address set out below. All personal information collected will be in accordance with the Fortunate One Privacy Policy which can be found on the Fortunate One website: https://www.fortunateone.com/privacy-policy
• Entrants consent to the Promoter using the entrant's name, likeness, image and/or voice in the event they are a winner (incl. photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter. The Promoter reserves the right to request winners to provide proof of age, identity and residency at the nominated prize delivery address. Identification considered suitable for verification is at the discretion of the Promoter.